[Printer-Friendly Format] [Conference Venue]

December 7, 2004, Tuesday
Time	Topic
08:40-09:10	Registration
09:10-09:20	Opening Speech
09:20-10:20	Prof. Karl M Wiig "The Importance of Societal Knowledge Management in the Globalized Economy"
10:20-10:40	Coffee Break
10:40-12:00	Panel Theme: Knowledge Intensive Industry and the Role of Government Panel Discussion 1: Innovation and Research Panel Chair: Prof. Chou, Seng-Cho, National Taiwan University
	l National Policy and Support for Industrial Innovation Dr. Hu, Seng-Cheng, Chairperson, Council for Economic Planning and Development, Taiwan l By Sector Assessment on Industrial Innovation Dr. Lin, Quincy, Senior VP and CIO, TSMC l Challenges and Opportunities Prof. Chen, Houn-Gee, National Tsing Hua University
12:00-13:30	Lunch
13:30-15:35	Paper Presentations
	Session 1 KM and Cross-Boundary Environment: Government and Global Context Chair: Gee-Woo Bock	Session 2 KM System Design and Practices Chair: David Rooney
	1. Towards Objective Benchmarking of E-Government: An Inter-Country Analysis Hepu Deng, RMIT University Bill Martin, RMIT University John Byrne, RMIT University 2. Knowledge Management in the Government Sector: An Australian Case Study Bill Martin, RMIT University, Melbourne, Australia 3. Exploring the Situated Context of Knowledge Management in E-Government Development Haiyan Huang, School of Information Sciences and Technology, The Pennsylvania State University Benjamin Yeo, School of Information Sciences and Technology, The Pennsylvania State University Eileen Trauth, School of Information Sciences and Technology, The Pennsylvania State University 4. An Ecological Model for Knowledge Management in Organizations Deng-Neng Chen, Department of Information Management, I-Shou University Ting-Peng Liang, Department of Information Management, National Sun Yat-Sen University 5. KM and e-HRM in Global Context: Health Sector Implications Dr. Subhash Wadhwa, IIT Delhi Avneet Saxena, IIT, Delhi Dr. Poonam Budhiraja, MBBS, MD, DNB, New Delhi	1. Designing Customer Relationship Management (CRM) Systems: Learning from the Knowledge of Your Customers Shan Ling-Pan, National University of Singapore Gary S C Pan, University of Manchester Ming-Huei Hsieh, Yuan Ze University 2. Personalization Travel Support Engine Using Reinforcement Learning Pisit Sukonmanee, Kasetsart University Anongnart Srivihok, Kasetsart University Arunee Intrapairote, Rajcha Mongkla Institute of Technology 3. Facilitating Maintenance of Knowledge Management Systems with a Software Tool Ook Lee, Hanyang University 4. The Principle of Knowledge Management Victor B. Kreng, Department of Industrial and Information Management in NCKU Mengchun Chao, Department of Industrial and Information Management in NCKU 5.On Constructing a Knowledge Management Maturity Model Yi-Ching Hsieh, Department of Information Management, National Taiwan University Ying-Hsun Hung, Department of Information Management, National Taiwan University Seng-Cho T. Chou, Department of Information Management, National Taiwan University
15:35-16:00	Coffee Break
16:00-17:40	Paper Presentations
	Session 3 Intellectual Capital Chair: Shan-Ling Pan	Session 4 KM Adoption Chair: Ching-Chia Hsieh
	1. Measuring Return on Investment of Intellectual Capital: An Extended KVA Approach S. Wesley Changchien, Institute of Electronic Commerce, National Chung Hsing University Pi-Yu Tsai, Institute of Electronic Commerce, National Chung Hsing University 2. Intellectual Capital Measurement: Case study of IT Service Provider in Thailand Anongnart Srivihok, Kasetsart University Arunee Intrapairote, Rajcha Mongkla Institute of Technology Vincente Montequin, University of Oviedo Francisco Fernandez, University of Oviedo Dorotea Salimani, STFI 3. Wisdom as an Attribute of Knowledge Work Rooney David, University of Queensland McKenna Bernard, University of Queensland Fred D'Agostino, University of Queensland 4. A Case Study of Adopting Knowledge Management Systems for Research-Oriented Organizations: MIRDC's Experience Won-Chen Chang, Metal Industries Research and Development Centre Shu-Lin Chuang, Metal Industries Research and Development Centre Sheng-Tun Li, Institute of Information Management, National Cheng Kung University	1. Understanding Knowledge Management, Sharing and Transfer Systems in Organizations Liaquat Hossain, University of Sydney Australia Michael D'Eredita, Syracuse University USA Rolf Wigand, University of Arkansas at Little Rock, USA 2. Reexamining Social Relationship and User's Attitude in Knowledge Management Systems Usage in Organizations: A Case Study in China Joy HE, City University of Hong Kong Kwok Kee WEI, City University of Hong Kong 3. Knowledge-Sharing Behavior and Post-Acquisition Integration Failure Jens Gammelgaard, Copenhagen Business School Kenneth Husted, Copenhagen Business School Snejina Michailova, Copenhagen Business School 4. Empirical Study on Determinants of Individuals’ Knowledge Sharing Behavior Shu Jiang, National University of Singapore Gee-Woo Bock, National University of Singapore Bo Xu, National University of Singapore Michailova Snejina, Copenhagen Business School Kenneth Husted, Copenhagen Business School
17:40-18:00	Assembly for Dinner
18:00-21:00	Dinner

December 8, 2004, Wednesday
Time	Topic
09:10-10:10	Prof. Nigel J Holden "National Culture and Diversity of Knowledge-sharing Styles"
10:10-10:30	Coffee Break
10:30-12:00	Panel Theme: Knowledge Intensive Industry and the Role of Government Pannel Discussion 2: Service and Marketing Panel Chair: Prof. Wu, Ling Ling, National Taiwan University
	l National Policy and Support on KM for Service and Marketing Dr. Shih, Yen-Shiang, Administrative Vice Minister, Ministry of Economic Affairs, Taiwan l Service and Marketing of the Information Industry in the Era of Knowledge Economy Liu, Scott, Head of Business Consulting Services, IBM, Taiwan l Service and Marketing of the Finance Industry in the Era of Knowledge Economy Kuan, Victor, Country Business Manager, CitiBank, Taiwan l Service and Marketing in Knowledge Intensive Industries Prof. Liang, Ting-Peng, National Sun Yat-sen University
12:20-18:00	City Tour and Visit to the Grand Palace (Lunch on the bus)

General Chairs
	Mao-Wei Hung
	Yuh-Jzer Joung
	National Taiwan University, Taiwan
Program Chair
	Eric T.G. Wang
	National Central University, Taiwan
Program co-Chairs
	Ling Ling Wu
	National Taiwan University, Taiwan
	David Pauleen
	Victoria University of Wellington, New Zealand
Local Arrangement Chairs
	Ching-Chih Chern
	National Taiwan University, Taiwan
	Yih-Kuen Tsay
	National Taiwan University, Taiwan
Important Dates: Paper submission: September 15th, 2004 Notification of acceptance: October 15th, 2004 Camera ready copy: November 15th, 2004 Author Registration: December 1st, 2004