December 7, 2004, Tuesday

Time

Topic

08:40-09:10

Registration

09:10-09:20

Opening Speech

09:20-10:20

Prof. Karl M Wiig
"The Importance of Societal Knowledge Management in the Globalized Economy"

Coffee Break

10:40-12:00

Panel Theme: Knowledge Intensive Industry and the Role of Government
Panel Discussion 1: Innovation and Research
Panel Chair: Prof. Chou, Seng-Cho, National Taiwan University

l         National Policy and Support for Industrial Innovation

               Dr. Hu, Seng-Cheng, Chairperson, Council for Economic Planning and Development, Taiwan

l         By Sector Assessment on Industrial Innovation
       Dr. Lin, Quincy, Senior VP and CIO, TSMC

l           Challenges and Opportunities
      Prof. Chen, Houn-Gee, National Tsing Hua University

12:00-13:30

Lunch

13:30-15:35

Paper Presentations

Session 1
KM and Cross-Boundary Environment: Government and Global Context
Chair: Gee-Woo Bock

Session 2
KM System Design and Practices
Chair: David Rooney
　

1. Towards Objective Benchmarking of E-Government: An Inter-Country Analysis
Hepu Deng, RMIT University
Bill Martin, RMIT University
John Byrne, RMIT University

2. Knowledge Management in the Government Sector: An Australian Case Study
Bill Martin, RMIT University, Melbourne, Australia

3. Exploring the Situated Context of Knowledge Management in E-Government Development
Haiyan Huang, School of Information Sciences and Technology, The Pennsylvania State University
Benjamin Yeo, School of Information Sciences and Technology, The Pennsylvania State University
Eileen Trauth, School of Information Sciences and Technology, The Pennsylvania State University

 4. An Ecological Model for Knowledge Management in Organizations
Deng-Neng Chen, Department of Information Management, I-Shou University
Ting-Peng Liang, Department of Information Management, National Sun Yat-Sen University

5. KM and e-HRM in Global Context: Health Sector Implications
Dr. Subhash Wadhwa, IIT Delhi
Avneet Saxena, IIT, Delhi
Dr. Poonam Budhiraja, MBBS, MD, DNB, New Delhi

1. Designing Customer Relationship Management (CRM) Systems: Learning from the Knowledge of Your Customers
Shan Ling-Pan, National University of Singapore
Gary S C Pan, University of Manchester
Ming-Huei Hsieh, Yuan Ze University

2. Personalization Travel Support Engine Using Reinforcement Learning
Pisit Sukonmanee, Kasetsart University
Anongnart Srivihok, Kasetsart University
Arunee Intrapairote, Rajcha Mongkla Institute of Technology

3. Facilitating Maintenance of Knowledge Management Systems with a Software Tool
Ook Lee, Hanyang University

4. The Principle of Knowledge Management
Victor B. Kreng, Department of Industrial and Information Management in NCKU
Mengchun Chao, Department of Industrial and Information Management in NCKU

5.On Constructing a Knowledge Management Maturity Model
Yi-Ching Hsieh, Department of Information Management, National Taiwan University
Ying-Hsun Hung, Department of Information Management, National Taiwan University
Seng-Cho T. Chou, Department of Information Management, National Taiwan University
　

15:35-16:00

Coffee Break

16:00-17:40

Paper Presentations

Session 3
Intellectual Capital
Chair: Shan-Ling Pan

1. Measuring Return on Investment of Intellectual Capital: An Extended KVA Approach
S. Wesley Changchien, Institute of Electronic Commerce, National Chung Hsing University
Pi-Yu Tsai, Institute of Electronic Commerce, National Chung Hsing University

2. Intellectual Capital Measurement: Case study of IT Service Provider in Thailand
Anongnart Srivihok, Kasetsart University
Arunee Intrapairote, Rajcha Mongkla Institute of Technology
Vincente Montequin, University of Oviedo
Francisco Fernandez, University of Oviedo
Dorotea Salimani, STFI

3. Wisdom as an Attribute of Knowledge Work
Rooney David, University of Queensland
McKenna Bernard, University of Queensland
Fred D'Agostino, University of Queensland

4. A Case Study of Adopting Knowledge Management Systems for Research-Oriented Organizations: MIRDC's Experience
Won-Chen Chang, Metal Industries Research and Development Centre
Shu-Lin Chuang, Metal Industries Research and Development Centre
Sheng-Tun Li, Institute of Information Management, National Cheng Kung University

1. Understanding Knowledge Management, Sharing and Transfer Systems in Organizations
Liaquat Hossain, University of Sydney Australia
Michael D'Eredita, Syracuse University USA
Rolf Wigand, University of Arkansas at Little Rock, USA

2. Reexamining Social Relationship and User's Attitude in Knowledge Management Systems Usage in Organizations: A Case Study in China
Joy HE, City University of Hong Kong
Kwok Kee WEI, City University of Hong Kong

3. Knowledge-Sharing Behavior and Post-Acquisition Integration Failure
Jens Gammelgaard, Copenhagen Business School
Kenneth Husted, Copenhagen Business School
Snejina Michailova, Copenhagen Business School

4. Empirical Study on Determinants of Individuals’ Knowledge Sharing Behavior
Shu Jiang, National University of Singapore
Gee-Woo Bock, National University of Singapore
Bo Xu, National University of Singapore
Michailova Snejina, Copenhagen Business School
Kenneth Husted, Copenhagen Business School

17:40-18:00

Assembly for Dinner

18:00-21:00

Dinner

December 8, 2004, Wednesday

Time

Topic

09:10-10:10

Prof. Nigel J Holden
"National Culture and Diversity of Knowledge-sharing Styles"

10:10-10:30

Coffee Break

10:30-12:00

Panel Theme: Knowledge Intensive Industry and the Role of Government
Pannel Discussion 2: Service and Marketing
Panel Chair: Prof. Wu, Ling Ling, National Taiwan University

l          National Policy and Support on KM for Service and Marketing
    Dr. Shih, Yen-Shiang, Administrative Vice Minister, Ministry of Economic Affairs, Taiwan

l          Service and Marketing of the Information Industry in the Era of Knowledge Economy
    Liu, Scott, head of Business Consulting Services, IBM, Taiwan

l          Service and Marketing of the Finance Industry in the Era of Knowledge Economy
    Kuan, Victor, Country Business Manager, CitiBank, Taiwan

l          Service and Marketing in Knowledge Intensive Industries
    Prof. Liang, Ting-Peng, National Sun Yat-sen University

12:20-18:00

City Tour and Visit to the Grand Palace
(Lunch on the bus)